Here are the 7 fundamental principles of BTQM:
1. Customer Focus
Quality management process aims to meet customer requirements and deliver beyond expected levels of product or service.
2. Commitment from the leadership
The leaders at all the levels of hierarchy help to establish a unity of purpose and direction. The leadership is responsible to create a conducive environment so as to achieve the quality objectives of the organization.
3. People engagement
This principle states that all the people in the organization must be competent, empowered and engaged in delivering value. This also enhances the capability to create value.
4. Process Approach
All the activities should be managed as interrelated processes to create consistent and predictable results. These interrelated activities function as a coherent system.
5. Continuous improvements
An ongoing focus on improvement is a fundamental principle for the success of an organization.
6. Evidence-based decision making
The decisions are based on the insights gained from analyzing and evaluating data. This will help to produce desired results.
7. Relationship Management
Organizations should manage their relationships with interested parties such as suppliers very well. This will help to sustain the levels of success achieved.