This article outlines the processes involved in the order fulfillment process of a customer order in the communications service provider environment. The objective is to highlight the series of processes and pain points to be addressed in implementation of Order Management (OM) & Provisioning system. These details will help stakeholders to get clear understanding of sub-processes and the associated pain points. In addition, it also provides the importance of process identification and documentation with sufficient details to reap the benefit of OSS implementations.