Responsibilities:

• Lead and manage a team of technical support engineers to ensure timely and effective resolution of customer issues and inquiries. 
• Provide technical expertise and guidance to the team on automotive electric systems, including ADAS technology, parking sensors, warning systems, and related safety measures. 
• Collaborate with cross-functional teams, including engineering, sales, and product management, to address customer needs and enhance product offerings. 
• Develop and implement strategies to improve technical support processes and customer satisfaction metrics. 
• Serve as the primary point of contact for escalated customer issues, working closely with internal teams to resolve complex technical problems. 
• Conduct regular performance evaluations and provide ongoing coaching and development opportunities for team members. 
• Stay updated on industry trends and advancements in automotive electric technology, providing insights and recommendations for product enhancements. 
• Assist in the development of technical documentation, training materials, and knowledge base articles to support customer self-service initiatives. 
• Represent the company at industry events, conferences, and customer meetings, showcasing our technical expertise and capabilities. 
  
  

Requirements:

• Bachelor’s degree in Electrical Engineering, Automotive Engineering, or a related field. Advanced degree preferred. 
• Minimum of 10 years of experience in technical support or a related field within the automotive industry, with a focus on electric systems and ADAS technology. 
• Proven experience in managing technical support teams, including performance management and coaching. 
• In-depth knowledge of automotive electric systems, including ADAS technology, parking sensors, warning systems, and related safety measures. 
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. 
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders. 
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively. 
• Experience with CRM systems and technical support tools is a plus. 

Job Published: