RPA Case Study – INSURANCE

Business Problem

  • Loss of customer data due to Human errors

  • Claim processing prolonged due to large amount of data requirement

  • Time consuming due to manual data entry like quotations, insurance claims

  • No budget for Integration with some Legacy systems

BRT involvement

  • Used RPA to gather data from various sources to be used at the centralized documents so that the claims can be processed in much faster pace.

  • Developed an automated system to avoid inconsistencies and errors in the data.

Result

  • Integrations made simple and comply faster with other systems to achieve program delivery on time

  • Reduced Service level agreement for Claims processing

  • Freeing up about 30% of the capacity and it can also ensure accuracy and delivering the work in a timely manner