RPA Case Study – TELECOM

Business Problem

  • Managing the customer and increasing their experience has become a challenge due to expansion in operations globally

  • Improper flow of customer requests or information to various departments internally

  • Performance issues

  • Facing difficulties in delivering the services and tracking the business activities

BRT involvement

  • Using RPA software robots were able to allocate some manual work to machines

  • Implemented RPA for one of their core services to close the gap between varieties of information sources

  • RPA is non-invasive so we were able to use it along with their existing setup. This helped them to share data and information better

Result

  • Ability to scale operations without incurring additional cost

  • Reduced Average Handle Time (AHT)