Business Background:

  • Pre-Sales and Sales process was maintained in Siebel and other CRM stand alone systems with the Account/Opportunity Management by Business earlier
  • Customer was chosen for Cloud based SAP System to maintain Pre-Sales/Sales process for the SFA – Sales Force Automation process execution with Opportunity Management life cycle and the Prospect Account Management (Targeted Customer) initiated and executed from C4C system replicated/integrated to Siebel CRM System and then full life cycle of further Account Hierarchy and Order fulfillment happening in Siebel and that Sales Order against to Targeted Customer should be Integrated to C4C System.


  • Migration of all existing Customers (all Hierarchy Accounts/Contacts) from Siebel CRM to C4C Cloud System, the solution was provided with Real Time Integration (RTI/EAI) via IBM DP rather than Batch Jobs (EIM)
  • No downtime taken during the Migration process
  • Automated RCR’s and Control-M tool were used
  • For Live transaction between the C4C ← Siebel, Real Time Integration Asynchronous solution has been provided to replicate Accounts/Contacts/Hierarchy/Relationships/Orders transactional data
BRT: SAP Solutions Implemented For Oil & Gas Industry