Leading European Financial Services Organisation

Challenges

  • Manual workflow and management risk

  • Reviews took too long

  • Overdue backlog of reviews leading to compliance issues

  • Unable to measure compliance and operations

  • Lack of visibility on status of reviews and no reporting

Solution

  • We automated six major processes using the power of Low-Code and Scrum

  • We focused on iterative delivery, one major release taking place each month.

  • Two-way integration with their systems of record

  • Built with reusability in mind-the solution was easily and quickly expanded for other loan types

  • Scheduled reports to provide operational visibility

Outcomes

  • Eliminated email routing and chasing of progress between teams

  • Improved data quality in systems of record

  • Increased accuracy of credit decisions, reducing financial risk.

  • Massively reduced review times from days to a few hours

  • Eliminated compliance issues through automation and reporting

  • Cost & time per review reduced by more than half