Dhiraagu caters to over half a million customers and employs 99% trained qualified Maldivians present in 9 strategically located operating centers across the country. Dhiraagu Directory offers a comprehensive range of mobile, internet, data, fixed line, digital payment solutions, business solutions, and TV services throughout the Maldives and has implemented an Oracle communication suite for running its day-to-day business. Dhiraagu and Oracle were looking for a partner to outsource their application management services.
BRT deployed the Factory model to deliver application management services. Resource deployment was entirely offshore centric for cost-effective execution. BRT quickly built a team with its core competencies in Telecom domain in handling the key software components of the CBS implementation stack. BRT took complete ownership in delivering operational enhancements that eliminates customer pain points in OSS/BSS modules like OAP (Oracle Access Portal), ECE/BRM respectively.
More than 100 revenue generating product price offerings (New/Modify/Discounts/Add On) have been configured and on boarded into the CBS(Convergent Billing System) system in the first 6 months of project execution itself.BRT quickly emerged as key solution provider in offering 24X7 operational and maintenance support to Dhiraagu’s CBS OSS/BSS solution.