Global Retail Bank

Challenges

  • Leading global bank required a robust solution for efficient credit approval and risk assessment.

  • Legacy systems lacked agility and scalability to cope with increased demand and strict banking regulations.

  • Lack of an integrated platform resulted in disjointed customer experiences and inefficiencies in the credit approval process

Solution

  • Using Pega’s dynamic case management, we configured automated workflows for credit approval, ensuring regulatory compliance

  • Implemented Pega’s AI capabilities for real-time risk assessment, leading to better decision-making.

  • Extensive collaboration from inception to go-live, ensuring seamless adoption.

  • We designed an integrated solution, consolidating all customer interactions onto a unified platform.

Outcomes

  • Significant reduction in credit approval turnaround time.

  • Streamlined approval process, enhancing customer satisfaction.

  • Increased accuracy of credit decisions, reducing financial risk.

  • Unified platform improved operational efficiencies and delivered a customer-centric experience.

  • Solution enabled compliance, scalability and agility – reinforcing their position as a leading global banking service.